Privacy Policy — Rehan Rent A Car Karachi

We collect your personal data through the following channels:

• Phone calls: When you call us to make or enquire about a booking at 0310-9933007.
• WhatsApp: When you message or send documents via WhatsApp for booking purposes.
• In-person: When you visit our Karachi office and provide your CNIC and driving licence for a self-drive rental.
• Website forms: If you submit a contact or enquiry form on rehanrentacar.com.
• Automatic website data: Standard technical data collected by our website hosting and analytics tools when you browse our website.

Every piece of data we collect serves a specific, legitimate purpose:

• To process and confirm your booking — we need your name, contact, and location details to arrange vehicle delivery.
• To verify your identity for self-drive rentals — CNIC and driving licence are required by our operational policy and Pakistani law for vehicle hire.
• To issue invoices and receipts — as an FBR-registered business (NTN: 0519168-8), we are required to maintain payment records.
• To contact you regarding your booking — for confirmations, updates, and post-rental follow-up.
• To resolve disputes or claims — rental records, communications, and CNIC data may be needed in the event of vehicle damage, theft, or legal proceedings.
• To comply with Pakistani law — including tax regulations, FBR compliance, and any lawful authority requests.
• To improve our website — anonymised website usage data helps us understand how visitors interact with our site.

• Booking records (name, contact, travel details): Retained for 2 years from the date of rental, then securely deleted.
• CNIC and driving licence copies: Retained for a minimum of 3 years as required under Pakistani business and tax regulations, then securely destroyed.
• Financial and payment records: Retained for 5 years to comply with FBR tax record-keeping requirements.
• WhatsApp and call communications: Retained for up to 1 year for booking history and dispute resolution, then deleted.
• Website analytics data: Retained in anonymised form for up to 12 months.

Your data may be shared only in the following limited circumstances:

• Our assigned drivers: Your name, pickup address, and contact number are shared with the driver assigned to your booking so they can locate and assist you.
• FBR / Tax authorities: We may be legally required to provide financial records to the Federal Board of Revenue or other Pakistani regulatory bodies.
• Law enforcement: If required by a valid court order, police authority, or lawful government request under Pakistani law.
• Insurance assessors: In the event of a vehicle accident or damage claim, relevant rental details may be shared with our insurance provider or assessor.
• Legal counsel: In the event of a legal dispute, your rental data may be shared with our legal representatives strictly for that purpose.

Data that may be collected automatically by our website includes:

• Your device's IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (how you arrived at our site)
• Date and time of your visit

Cookies

Our website may use cookies — small text files stored on your device — for the following purposes:

• Essential cookies: Required for the website to function correctly (e.g., session management).
• Analytics cookies: Used by tools such as Google Analytics to understand visitor behaviour in an anonymised way.
• No advertising cookies: We do not use cookies to serve advertisements or track you across other websites.

• When you contact us via WhatsApp at 0310-9933007, your messages, documents (CNIC, licence copies), and contact number are received and stored on our business device.
• WhatsApp communications are subject to WhatsApp's own privacy policy (Meta Platforms). We recommend reviewing WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.
• We do not share your WhatsApp contact or messages with any third party other than as described in Section 6 of this policy.
• Phone call logs may be retained on our business device for up to 12 months for booking history purposes.
• We will never contact you via WhatsApp for unsolicited promotions or marketing without your explicit consent.

• Physical documents (CNIC copies, licence copies) are stored in a locked filing system accessible only to authorised staff.
• Digital records are stored on password-protected devices with restricted access.
• Our website uses HTTPS (SSL encryption) to protect data transmitted between your browser and our server.
• Access to customer records is limited to the business owner and directly involved operational staff only.
• We do not store customer data on public cloud platforms or unsecured shared storage.
• Documents that are no longer required are physically destroyed (paper) or permanently deleted (digital) in accordance with our retention policy.

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to Deletion: You may request that we delete your personal data. We will do so unless we are legally required to retain it (e.g., FBR tax records).
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Object: You may object to our use of your data for any purpose beyond your active rental transaction.
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw it at any time. This will not affect data processed before withdrawal.

• Our services are not directed at or intended for individuals under the age of 18.
• We do not knowingly collect personal data from minors.
• Self-drive rentals require a minimum age of 22 years. Customers must be adults to enter into a rental agreement.
• If we become aware that we have inadvertently collected data from a person under 18, we will delete it promptly upon discovery.

• Our website may contain links to external websites such as Google Maps, WhatsApp, or social media platforms.
• These links are provided for your convenience only. Rehan Rent A Car has no control over the content or privacy practices of any external website.
• Clicking on an external link means you leave our website and enter a platform governed by its own privacy policy.
• We encourage you to review the privacy policy of any external website you visit through a link on our site.
• We accept no responsibility or liability for the privacy practices of any third-party website or platform.

• We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations.
• Any updated version will be published on this page at rehanrentacar.com/privacy-policy/ with a revised effective date at the top of the page.
• We recommend that you review this policy periodically to stay informed of any changes.
• Continued use of our services after a policy update constitutes your acceptance of the revised terms.
• For significant changes that materially affect your rights, we will make reasonable efforts to notify regular customers directly.

• Business Name: Rehan Rent A Car
• Data Controller: M. Rehan (Founder & Owner)
• Phone / WhatsApp: 0310-9933007
• WhatsApp Direct: wa.me/923109933007
• Website: rehanrentacar.com
• Location: Karachi, Sindh, Pakistan
• NTN: 0519168-8
• Office Hours: 7 days a week, 24/7 support available